For more information, contact technical support for your organization. If your digital ID is not trusted by the Exchange server, you cannot use it to encrypt messages. You may also try sending the message unencrypted. If your digital ID is on a smart card, insert the card in the card reader, and then try to send the message again. Outlook Web Access could not find your digital ID for encryption. ![]() A dialog box displays the following error message. ![]() Users are unable to send Secure/Multipurpose Internet Mail Extensions (S/MIME) signed or encrypted mails in Microsoft Office Outlook Web Access (OWA).
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